At Hidayah & Co., we’re committed to ensuring that your orders are delivered safely and on time. Please read our shipping policy carefully for all the details:

1. Dispatch & Delivery Timeline

• Orders are typically dispatched within 3–5 business days after payment confirmation.
• Delivery may take 5–15 business days, depending on your location and courier service availability.
• These timelines are estimated and may vary due to unforeseen courier or logistical delays.

2. Shipping Partners

• All domestic orders are shipped via trusted courier services integrated with Shiprocket, ensuring fast and secure delivery.
• We currently do not offer international shipping, but we’re actively working on expanding our reach soon.

3. Order Tracking

• Once dispatched, a tracking link will be shared via SMS/email.
• You can also track your order directly through Shiprocket’s tracking portal for real-time updates.

4. Delivery Address & Confirmation

• Orders are delivered to the shipping address provided at checkout. Kindly double-check your address before placing an order.
• Delivery confirmation and updates will be sent to your registered email and/or mobile number.

5. Transit Damages or Lost Packages

• If your package arrives damaged due to shipping, we will gladly offer an exchange of the product, subject to availability.
• If the item is out of stock, we will:
  • Offer a refund, OR
  • Allow you to wait for a restock, OR
  • Help you choose another product of the same price.
• In case your package is lost during shipping, we will initiate a replacement or refund under the same conditions as above.

6. Important Notes

• Hidayah & Co. guarantees timely dispatch within 3–5 business days.
• Delays post-dispatch are not under our control and are the responsibility of the courier company.

Need Assistance?

If you have questions about your order or face any issues, feel free to reach out:

📧 customercare.hidayah@gmail.com or Raise a Ticket.