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Privacy Policy

1. Introduction:  

Welcome to Hidayah & Co, one step towards Allah’s guidance. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect any information you provide while using our website www.hidayahandco.com. By accessing or using our website, you agree to the terms of this Privacy Policy. We ensure that your information is used in accordance with applicable data protection laws and only for the purpose of enhancing your shopping experience.

If you have any questions or concerns about how your data is handled, feel free to contact us at customercare.hidayah@gmail.com

2. Information We Collect:

When you visit or interact with our website, we may collect the following types of information:

  • Personal Information

Provided directly by you when placing an order, signing up, or contacting us:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information


  • Account Information
  • Login credentials (email and password if you create an account)
  • Order history and saved preferences


  • Technical Information

Automatically collected through cookies and similar technologies:

  • IP Address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and browsing activity


  • Communication Data
  • Emails, chats, or messages exchanged with our support team
  • Feedback, reviews, or survey responses

We collect this data to provide a smooth shopping experience, process orders efficiently, and improve our website performance and customer service.

3. How We Use Your Information:

We use the information we collect to provide you with a seamless and secure shopping experience. Specifically, we may use your information for the following purposes:

  • To process and fulfil your orders – including delivery, payments, and confirmations.
  • To communicate with you – such as order updates, support queries, and responses to inquiries.
  • To improve our website and services – by analyzing customer behavior and preferences.
  • To personalize your experience – showing products or offers based on your past activity or interests.
  • To manage your account – including login, saved preferences, and order history.
  • To send promotional emails – if you’ve opted in to receive marketing updates (you can unsubscribe anytime).
  • To comply with legal requirements – such as fraud prevention, tax reporting, or law enforcement requests.

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing:

We process your personal information based on the following lawful grounds:

  • Consent: When you voluntarily provide information (e.g., signing up for an account, subscribing to our newsletter), you consent to its collection and use for that specific purpose.
  • Contractual Necessity: When you place an order, we process your data to fulfill our contractual obligations—such as processing payment, shipping your order, and providing customer support.
  • Legal Obligations: We may process or retain certain data to comply with applicable laws, regulations, tax, or accounting requirements.
  • Legitimate Interests: We may use your information to improve our website, prevent fraud, or market related products, provided it does not override your fundamental privacy rights.

You always have the right to withdraw consent or object to processing where applicable.

5. Sharing and Disclosure

We value your trust and handle your personal information with care. We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following situations:

    • Service Providers

We may share your data with trusted third-party service providers who help us operate our business, such as:

  • Payment gateways
  • Courier and logistics partners
  • Marketing or email platforms
  • Website hosting and analytics services

These partners only access the information necessary to perform their services and are contractually bound to keep it confidential.

  • Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from public authorities
  • Protect our rights, users, or business (such as fraud prevention or enforcement of our policies)


  • Business Transfers

In case of a business sale, merger, or acquisition, customer data may be transferred as part of the business assets, subject to continued protection under this policy.

6. Cookies and Tracking: 

Hidayah & Co uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our website.

  • What We Collect Through Cookies:
  • Information about your browser, device, and pages you visit
  • Preferences like language, cart items, and login status
  • Data to help us display relevant products and offers
  • Why We Use Cookies:
  • To keep the website working smoothly (e.g., cart and checkout)
  • To remember your preferences and past activity
  • To analyze traffic and improve performance
  • To show you relevant promotions or ads (if applicable)
  • Your Choices:

You can choose to disable or manage cookies in your browser settings. However, some features of the website may not function properly if cookies are turned off.

By continuing to use our website, you consent to the use of cookies as described in this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Processing and delivering your orders
  • Managing your account and customer service interactions
  • Complying with legal, tax, and regulatory requirements
  • Improving our services and maintaining website security

Retention Periods:

  • Order-related information: kept for at least 7 years, as required by applicable tax and accounting laws
  • Account data: retained as long as your account remains active
  • Marketing preferences and email consent: retained until you unsubscribe or request deletion
  • Cookies and tracking data: retained as per browser/device settings and analytics policies

Once your data is no longer needed, we securely delete or remove identifying details to ensure your privacy.

8. Data Security Measures

We take the security of your personal information seriously and implement appropriate measures to protect it from loss, misuse, or unauthorized access.

Our Security Practices Include:

  • Use of SSL encryption to protect data during transmission
  • Secure, password-protected systems for storing customer information
  • Limited access to personal data — only authorized personnel can view or handle it
  • Regular monitoring of our website for security vulnerabilities
  • Safe payment processing through trusted third-party providers

While we take all reasonable precautions, please note that no method of online transmission or storage is 100% secure. We encourage you to protect your account by keeping your password confidential and logging out after each session.

9. Your Rights and Choices

At Hidayah & Co, we believe you should have control over your personal information. Depending on applicable laws, you may have the following rights:

Your Rights:

  • Access: You can request to see the personal data we hold about you.
  • Correction: You can ask us to correct or update inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data (subject to legal and transactional limits).
  • Withdraw Consent: If you've given consent for marketing or communication, you can withdraw it at any time.
  • Opt-Out: You can unsubscribe from marketing emails using the link in any email or by contacting us directly.

How to Exercise These Rights:

To make a request regarding your personal data, please email us at customercare.hidayah@gmail.com. We may need to verify your identity before processing your request.

10. Children’s Privacy

Hidayah & Co does not knowingly collect personal information from anyone under 18 years of age.

Our website is meant for adults. If you're under 18, please use the site only with a parent or guardian.

If a parent or guardian believes that a child has shared personal information with us, they can email us at customercare.hidayah@gmail.com, and we will delete the information.

11. Cross-Border Data Transfers

Hidayah & Co is based in India, but some of our service providers (like payment gateways or email tools) may be located in other countries. This means that your personal information may be transferred, stored, or processed outside India, where data protection laws may be different. We only work with trusted third parties and take reasonable steps to ensure that your data is handled securely and in line with this Privacy Policy, no matter where it is processed.

12. Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

  • Any changes will be posted on this page with the updated “Effective Date” at the top.
  • We encourage you to review this page regularly to stay informed about how we protect your information.
  • If we make significant changes, we may notify you via email or through a notice on our website.

By continuing to use our website after changes are posted, you agree to the revised policy.

13. Privacy Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to contact us:

Hidayah & Co

Email:customercare.hidayah@gmail.com

Phone: 7069549225

Business Address: SHAMS VILLA PLOT NO A/18, BEHIND AMBA MATA TEMPLE GIDC VAPI - 396195

We aim to respond to all privacy-related inquiries within 7 working days.